Ocado Customers Compensated After Failure

The company blamed an “operational failure” at a warehouse but could not say exactly how many people were affected.
A spokeswoman said: “An operational issue at our warehouse has caused us to cancel a number of orders.
“All customers whose order has been cancelled will have, or will soon receive, a phone call from Ocado customer service at which point they will be able to re-schedule their order.
“We apologise for any inconvenience this has caused.”
The problem affected orders placed on Monday 29 October.
Ocado said later the fault had been repaired and service had “returned to normal”.


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