John Lewis trials c-store click & collect service

John Lewis is to offer its customers the facility to collect their online purchases from local convenience stores and petrol stations as part of a new trial.

The trial will run in partnership with parcel service provider CollectPlus which has over 5,250 convenience stores, newsagents, supermarkets and petrol stations in its UK network. The service will initially be available at 1,500 of these locations in Scotland, Northern Ireland, Wales and the South West of England and will cost £3.

Sarah Ince, business development manager at John Lewis, said: “Click and collect services remain an area of huge growth for John Lewis and we’re delighted to offer this option to our customers alongside the collection service available in our own shops. The CollectPlus network provides us with a truly national reach and means that customers who may not necessarily live close to one of our shops can still collect their online order at their convenience.”

Neil Ashworth, chief executive of CollectPlus, added: “This is a great example of how CollectPlus is the perfect partner for retailers. We are trialling the service in these four regions of the UK to offer John Lewis new customer touch-points, in areas where residents are in need of greater choice and convenience. The partnership with John Lewis so far has proven to be a great success and we’re very excited to be working with them to help to successfully deliver to more online shoppers around the UK.”

The new service follows the successful launch of a free national returns offer in February, which gives John Lewis customers the facility to return online purchases from their local CollectPlus store.


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