Tesco and Waitrose to launch click and collect across London Underground stations

Tesco, Waitrose and parcel company InPost are set to launch click and collect facilities across the London Underground network as Transport for London (TfL) looks to “meet the wider needs” of its customers.

After a successful trial in London Underground station carparks with Asda Grocery Click and Collect services, TfL on Wednesday announced it would begin a partnership with Tesco, Waitrose and InPost, and is involved in discussions with Asda to expand the service originally on trial. The launch will mean thousands of customers will be able to place orders online, which they can then pick up from stations or station car parks on their way home.

TfL said that subject to final testing at locations, it plans to install the service at six stations for both Tesco and Waitrose, with InPost lockers set to arrive at 3 stations.

“Over 11 million journeys take place on our public transport network each day and there is a fantastic opportunity for us to work with commercial partners to deliver products and services that our customers want, and as a result also grow revenues that we then reinvest in improving the transport network,” Mike Brown MVO, managing director of London Underground said on Wednesday.

“The primary role of our stations must always be travel and we will never compromise that, but there is much more we can and will be doing to improve and modernise our stations to ensure they meet the wider needs of our busy customers,” Brown added.Robin Phillips, Waitrose director for ecommerce, said:

“Giving our customers as many ways as possible to buy and collect their groceries on the move is key to building on the phenomenal growth seen at Waitrose.com.

“Collection lockers will unlock the potential to reach customers in locations where we don’t have a shop and which are very convenient, such as on the way home from work or the school run.

Phillips added: “More and more people are adding an online shopping mission to their way of buying from Waitrose and we will continue to invest in making sure that we give them what they want, when they want it.”



Posted on January 30, 2014, in #retail, #uk. Bookmark the permalink. Leave a comment.

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