Landmark looks to introduce ‘click and collect’

The retail and hospitality conglomerate launched its ecommerce site two years ago

Dubai: Landmark Group, a UAE-based retail and hospitality conglomerate, could adapt “click and collect”, a service which allows consumers to order goods online and collect them in stores, according to the company’s top executive.

“We already have a mechanism here to return to stores but we would then have ‘click and collect’ and ‘reserve and collect’,” Renuka Jagtiani, vice chairperson of Landmark Group, told Gulf News on the sidelines of a session at the Retail Show Middle East 2014 in Dubai on Tuesday. She did not comment on when the two services could be introduced.

The service is popular in the UK. According to data by OC & C Strategy Consultants, the volume of UK non-food sales generated via the internet for collection in store is expected to increase by 33 million parcels this year compared to the previous year, the Financial Times reported. By 2015, the growth in the volume of units ordered online and collected in store is expected to surpass that for home delivery, increasing by 53 million parcels year on year.

Landmark‘s ecommerce site, which was launched in 2012, includes three of its brands — Splash, Emax and Babyshop, and delivers goods only to the UAE. However, the site is expected to host all of Landmark’s brands and expands the markets it delivers to in two years’ time, according to Jagtiani.

Founded in 1973, Landmark is present in 20 countries across the region.


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