John Lewis makes SECOND online price blunder in a month

The elusive Maclaren buggy
Shoppers who thought they’d bagged a bargain buggy from John Lewis have been left disappointed – after the discount turned out to be a mistake.

On Saturday, the John Lewis website showed the Maclaren Quest Sport 2013 Buggy Black/Champagne at the knocked-down price of £40. It was originally priced at £145, and had been previously reduced to £138 and £48.

But the sale price was an error, as the buggy has been discontinued. John Lewis has now informed parents who were eagerly awaiting their strollers that their orders have been cancelled.

One shopper, Jenny Bushataj, said she contacted the firm at the weekend but only heard that the order was cancelled on Tuesday.

She said: “They made the mistake about £48 and they made a further mistake at £40. It just doesn’t seem right.

“I am a bit disappointed. I have got a young son so it would have been handy.

“I paid through PayPal – it came out automatically of my bank account. It hasn’t been refunded yet.”

The disappearing buggy phenomenon comes just one month after shoppers rushed to buy £40 laptops from John Lewis – only to find the price was a mistake.

A John Lewis spokeswoman confirmed that the orders have been cancelled and the payments have not been taken from would-be shoppers. How quickly shoppers are refunded depends on their credit card issuer.

She said: “The buggy came on the site at the incorrect selling price of £40. It was a discontinued product so it was uploaded by mistake.

“As soon as we became aware of it we took down the item and cancelled the sales.

“We understand the customers are disappointed and have issued £25 of online credit as a gesture of goodwill.”



Posted on February 12, 2015, in #retail, #uk. Bookmark the permalink. Leave a comment.

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