Arcadia’s fashion chains Topshop and Topman have been ranked Britain’s worst fashion shops, closely followed by H&M and BHS, in the annual retailer survey by consumer watchdog Which?.
The annual survey of 100 well-known high street names, surveyed 9,409 members of the public to rate stores based on their prices, store environment, customer service and the range and quality of products. Scores are based on satisfaction with the shop on their last visit and the likelihood of recommending it.
While cosmetic and skincare retailer Lush was named the best high street brand for the second year in a row, narrowly overtaking department store John Lewis, Philip Green’s Topshop and Topman were ranked the worst fashion retailer at number 98, scoring just 55 percent, with Which? revealing that the fashion chain received low ratings for everything except customer service.
H&M was ranked joint 96th in the list with BHS, with the Swedish retail chain being rated poorly for service, while its products, stores and prices scored slightly better. BHS on the other hand ranks as the lowest department store, with consumers claiming that some stock seemed ‘dated’.